Studio Help
Contacting support
We are here to help. Here is how to reach us and what to include so we can resolve your issue quickly.
Email support
Email us at support@mudbase.dev. We aim to reply within 1 business day.
To help us resolve your issue quickly, include:
- The email address on your account.
- The name of the project you are having trouble with (if applicable).
- A description of what you expected to happen and what happened instead.
- Any error messages you saw, copied exactly.
What to include for specific issues
Blank or broken preview: include your project name and the text of any error from the Logs panel.
Credit or billing question: include the date of the event you are asking about (the date credits were used, or the date of a purchase).
Account access (locked out or suspected compromise): send from a different email address if you cannot access your account. Include as much identifying information as you can (account email, project names, rough date you last logged in).
Abuse or Terms of Service violation: describe what you saw, include the URL of the content or account involved, and any other relevant details. All reports are reviewed.
Response times
We review every message in the order it is received. During launch we may take longer than usual to respond. We will keep you updated if your issue needs more time.
Before contacting support
Check the help center first. Most common questions about the preview, credits, publishing, and packages have a step-by-step article there.
Feedback and suggestions
We welcome feedback. If you have a feature idea or something frustrated you, email support@mudbase.dev with the subject line “Feedback”. You do not need to be having a problem to write to us.