Console Guides

Role Elevation

The admin queue for reviewing and approving your app's end-users when they request an elevated custom role — the counterpart to the roles you define on the Roles page.

Find it

Role Elevation is in the sidebar under the Access group.

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1. 1Whether a custom role requires admin approval, payment, or KYC is configured per-role when the role is created (see Roles). This build has custom role management temporarily under a security review, so this card points you to platform support to change a role's requirements in the meantime — it doesn't affect reviewing requests below.
2. 2One entry per end-user with a request in pending status: their name and email, the target role as a badge, a relative timestamp, and — when relevant — Payment pending or KYC pending badges for roles that also require those conditions before admin approval alone is enough. An org with no outstanding requests shows "No pending role elevation requests" instead of an empty list.
3. 3Approve immediately grants the requested role to that user — both actions ask for confirmation first, and Deny records a rejection reason. Approved and rejected requests both drop out of this pending queue.